RETURN POLICY

EXCHANGES AND RETURNS

CARATNCO offers 30 days full refund. A full refund applies only if the product has not been used and its conditions are new. You have the right to exchange your product for another at the same price, at a lower price, or to get your money back. In cases where the product has been used, CARATNCO is entitled to establish a deduction amount for the decline in value, or to deny the return. The right of cancellation does not apply to sales products. When making a return, you are also liable to inform Klarna about this to avoid any payment reminder fees. CARATNCO is not responsible for any late payment fees.

HYGIENE PRODUCTS & SEALED BAGS

Products with sealed bags can not have broken seals when returned. In case of broken seals, no repayment or replacement rights apply. (earrings are an example of sealed products) If your return gets denied the product will be sent back to you, and freight costs will be charged.

HOW DO YOU SEND MY ORDER?

Depending on where you are spreading your magic in the world, you will be able to choose between different options for delivery. We use partners like DHL, UPS, and others.

HOW MUCH IS THE SHIPPING FEE?

The cost of your delivery depends on which shipping option you choose. You will see all our amazing shipping options in the checkout process. NOTE: Customs and VAT may apply outside the EU. (Customs fee is approx. 2% for orders over £150)

RETURNS

If you are not 100% satisfied, neither are we. How do I make a return?

EU country:

  1. This is what you do if you want to make a return;
  2. Fill out the return form and attach it to the inside of the package, along with the products you wish to return.
  3. Peel off and attach the return label to the outside of the package.
  4. Simply post the package in the nearest mailbox. NOTE not at a postal office or a service point.
  5. Returns are normally processed and refunded within 10-40 days from the day you send it back. Any return charges will be withdrawn from the refund.

 

Please note - if the return label is missing, please contact our customer support to get another return label. 

Outside the EU? Please email us at Support@caratnco.com

 

I'VE RETURNED THE PACKAGE, WHAT'S NEXT?

Within 5 business days (about 1 week) of receiving your return package, we'll contact you with more information about when you expect to receive the refund. Usually, the return shipping time is 3 working days. If you have trouble understanding the instructions, please reach out to our mail and one of our staff will answer your question as soon as possible.

FAST TERMS

Please note that we do not offer the opportunity to change your products directly. A refund will be made to the original account for the products you return. You can place a new order at any time if you wish to receive other products. The products should be in the same condition as when you received them. Products can only be returned within 30 days of receiving them. 

EXCHANGE

If you wish to exchange your product, simply make a new order on the website for what you prefer instead.

FAIR USE OF THE RETURN POLICY

If there are reasonable motives to suspect that a customer is abusing the return policy in an unsustainable way, CARATNCO has the right to cancel ongoing orders and/or pause the customer from future purchases. Please note that the policy only applies to cases where the behavior is systematic and can thus not be applied to random or individual cases. Examples of these cases would be reselling of products ordered, unsustainable and excessive buying behavior, or fraud.

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