TERMS & CONDITIONS

TERMS AND CONDITIONS

INTRODUCTION

These general terms and conditions apply to your purchases on, and your use of, the website www.caratnco.com. The terms and conditions constitute an agreement between you and CARATNCO. By making a purchase on, and using this website, you agree to the following terms. We, therefore, ask you to read the terms and conditions carefully prior to using our site.

CONFIRMATION

Once we have received an order from you, we will send an electronic confirmation/invoice to your email address as a confirmation of your purchase. It is therefore important that you enter the correct e-mail address when placing an order. We recommend that you save the confirmation as a reference for any future contact with our customer service. The confirmation also serves as your receipt of the purchase.

SHIPMENT AND DELIVERY

CARATNCO handles and delivers your order as soon as possible. CARAT cannot be held liable for deliveries that go over the specified delivery times for the selected delivery method. The specified delivery times cannot be shortened by contacting our customer service. We always do our utmost to keep delivery times as short as possible. Your order is processed immediately after it has been received in our system. With standard delivery, it normally takes between 8-20 business days. NOTE: Customs and VAT are not included outside the EU.

CAN CARATNCO SEND MY ORDERS IN ONE DELIVERY?

We handle and deliver a large number of orders. All orders are processed separately by order number and can therefore not be combined. At CARATNCO, we kindly ask for your understanding as we are unable to search through orders to combine them in one delivery.

PURCHASE

To shop with CARATNCO on credit, you must be 18 years of age or have permission from a parental guardian.

THE SHIPMENT AND YOUR RESPONSIBILITY

If you wish to check the status of your shipment, please contact us at Support@caratnco.com and respond to the questions for us to assist you. As the customer, you are responsible to ensure that the address and user data provided are correct. CARATNCO is not responsible for situations where the shipment has been returned to CARATNCO due to incorrect information being provided. In these cases, we will contact you for reimbursement of the additional shipping costs incurred.

GUARANTEE

Our products are manufactured to meet CARAT's high-quality standards. All products have a 1-year warranty from date of purchase. After this warranty period, all repairs are subject to a service charge. When an object is returned within the warranty period, it will be repaired or exchanged for a new product by CARAT, at no extra cost. Repair or exchange will be made within a reasonable time after the object has been returned. If your object has a defect that falls within the scope of the warranty, please contact our customer service by email on Support@caratnco.com For faster handling, you may include the following information:

Order number

Images of the object and its damage, taken from different distances as this will facilitate the return process in the assessment stage.

CARATNCO assures the customer that the object has appropriate qualities for usability, reliability, and durability. The CARATNCO Guarantee does not cover:

• Defects and damage as a result of loss, theft, fire, water or natural disaster (contact with water should be avoided).
• Faults or damage caused by improper use, negligence (chock, indents, crushing, wear, scratches etc.) or accidents.
• Faults or damage caused by unauthorized repair or modification by a third party without the consent of CARATNCO
• Aesthetic changes, defects and damage due to normal wear and tear (e.g. minor scratches, discolouration of the material etc.)

If you have questions regarding the guarantee, please contact our customer support at Support@caratnco.com

UNCOLLECTED SHIPMENTS

Should you fail to pick up the shipment at the service point within the specified time, we will charge you for costs relating to returning the parcel to us, the administrative costs involved, and costs for the new shipping. The fee for an uncollected shipment is 35€ plus charges for the new shipment. An invoice with the original order amount plus the above-mentioned charges will be sent from CARATNCO on the day an uncollected shipment is registered. Please note that the deadline for legal cancellation rights according to consumer laws by then has lapsed and you will be legally required to pay the invoice. Once we have registered your payment, your order will be shipped within 1-6 business days.

EXCHANGES AND RETURNS

CARATNCO offers 30 days full refund.. A full refund applies only if the product has not been used and its conditions are new. You have the right to exchange your product for another at the same price, at a lower price, or to get your money back. In cases where the product has been used, CARATNCO is entitled to establish a deduction amount for the decline in value, or to deny the return. The right of cancellation does not apply to sales products. When making a return, you are also liable to inform Klarna about this to avoid any payment reminder fees. CARATNCO is not responsible for any late payment fees.

HYGIENE PRODUCTS & SEALED BAGS

Products with sealed bags can not have broken seals when returned. In case of broken seals, no repayment or replacement rights apply. (earrings are an example of sealed products) If your return gets denied the product will be sent back to you, and freight costs will be charged.

HOW DO YOU SEND MY ORDER?

Depending on where you are spreading your magic in the world, you will be able to choose between different options for delivery. We use partners like DHL, UPS, and others.

HOW MUCH IS THE SHIPPING FEE?

The cost of your delivery depends on which shipping option you choose. You will see all our amazing shipping options in the checkout process. NOTE: Customs and VAT may apply outside the EU. (Customs fee is approx. 2% for orders over £150)

RETURNS

If you are not 100% satisfied, neither are we. How do I make a return?

EU country:

1. This is what you do if you want to make a return;
2. Fill out the return form and attach it to the inside of the package, along with the products you wish to return.
3. Peel off and attach the return label to the outside of the package.
4. Simply post the package in the nearest mailbox. NOTE not at a postal office or a service point.
5. Returns are normally processed and refunded within 10-30 days from the day you send it back. Any return charges will be withdrawn from the refund.

Download the return label here: Download label

Please note - if the return label is missing, please contact our customer support to get another return label. 

Outside the EU? Please email us at Support@caratnco.com

 

I'VE RETURNED THE PACKAGE, WHAT'S NEXT?

Within 5 business days (about 1 week) of receiving your return package, we'll contact you with more information about when you expect to receive the refund. Usually, the return shipping time is 3 working days. If you have trouble understanding the instructions, please reach out to our mail and one of our staff will answer your question as soon as possible.

FAST TERMS

Please note that we do not offer the opportunity to change your products directly. A refund will be made to the original account for the products you return. You can place a new order at any time if you wish to receive other products. The products should be in the same condition as when you received them. Products can only be returned within 30 days of receiving them. 

EXCHANGE

If you wish to exchange your product, simply make a new order on the website for what you prefer instead.

FAIR USE OF THE RETURN POLICY

If there are reasonable motives to suspect that a customer is abusing the return policy in an unsustainable way, CARATNCO has the right to cancel ongoing orders and/or pause the customer from future purchases. Please note that the policy only applies to cases where the behavior is systematic and can thus not be applied to random or individual cases. Examples of these cases would be reselling of products ordered, unsustainable and excessive buying behavior, or fraud.

COOKIES

CARATNCO uses cookies to improve the look of our website, and the range of products we offer and to improve our service to you. The information is used to measure website traffic, purchase flows, and what you view in our online store. If you don’t want to allow pages to be saved in cookies, you can change this in your browser settings. 

RESERVATION

CARATNCO reserves the right to cancel an order, without further notice. CARATNCO reserves the right for any image or text errors on the website, such as errors in description, technical specifications, prices, and price adjustments. In case of an incorrect price for a product you have ordered, we strive to notify you and wait for your approval of a corrected price before continuing the processing of the order.

FORCE MAJEURE

CARATNCO shall be relieved from damages and other penalties if the performance of the agreement is hindered, obstructed, or delayed by any circumstance beyond our control. A relieved circumstance could be government intervention, new/amended legislation, failing to obtain permissions, war, fire, flood, labor market disruption, prohibition, restriction, sabotage, unfavorable transport or weather conditions or non-deliveries from subcontractors, and any criminal activity to which the company is exposed, and which affects its operations.

PRIVACY & PUBLISHING

PRIVACY POLICY

It is important to us to protect your personal integrity and thus strive to maintain the highest possible standards regarding the protection of Personal Data. The Privacy Policy contains information about how we handle your Personal Data, how we use it, and how we protect it.

1. GENERAL

“Personal Data” means any information through which you can directly or indirectly be identified. Such information includes, but is not limited to, your name, your address, your personal identification number, your IP address, your login information, your e-mail address, card information, images, information relating to your usage of the Website, and any other information through which you can be identified.

We are unless otherwise stated, the controller of personal data in accordance with the Personal Data Act (1998:204) and thus responsible for the processing of your Personal Data as provided by you or which we, by other means, collect about you.

Your Personal Data is processed with the principal purpose of making it possible for you to use, and us to provide, the Website and ensure its functionality. If you agree to share your posts in our separate Terms and Conditions for Sharing and Publishing Posts, the purpose of processing Personal Data is also to ensure that we will be able to fulfill our part of that agreement. A detailed description of the purpose of processing your Personal Data is set out below in the Privacy Policy.

2. YOUR RIGHTS

You are entitled to know which Personal Data about you that we process, by contacting us in writing through the contact details stated below.

You are entitled to have any incorrect data about you rectified, and you are further entitled to have your personal data removed. You do so by contacting us through the contact details below and we will assist in the matter.

You are entitled to revoke the consent you gave earlier regarding the processing of your Personal Data. Such revocation may, however, mean that you no longer can access the Website. Revocation of consent shall be made in writing to one of the addresses specified in the Privacy Policy. Please note that you are entitled to request that we cease to process such Personal Data that is processed based on your consent, but not always in the case of Personal Data that we process based on another legal basis.

3. STORING OF PERSONAL DATA

All Personal Data which CARATNCO has access through the Website or by you providing it to us is stored and processed within the EU/EEA.

We will process your Personal Data in accordance with the Privacy Policy as long as you have a user account with us, alternatively, at the times you purchase a product on the Website or when we have entered into a separate agreement with you. If you do not make a written request to have your Personal Data removed, the collected data will remain in our systems and stored as long as we consider it necessary taking into account the purposes of the personal data processing as set out in section 4 and only as long as it is our obligation in accordance with Swedish or European law or is a consequence of our obligations to you.

4. COLLECTION OF PERSONAL DATA

If you wish to register a user account to be able to use the Website, you must provide us with the Personal Data required by us, such as your name and e-mail address. You also have the opportunity to provide additional information when using the Website.

The Personal Data you provide is processed in order to:

(a) give access to the Website by e.g. providing administration, customer service, processing orders and returns, processing payments, quality work, statistics, market- and customer analysis, business development, and accounting;

(b) enable secure logins;

(c) enable you to come in contact with us and for us to communicate e.g. delivery status of an order with you;

(d) enable marketing via e-mail, SMS, and MMS

(e) conduct customer analysis on social media and search engines, and to

(f) fulfill obligations according to law or authority.

You may, at any time and on your own, add or change information in your user account and delete your information when terminating your user account. You can manage or change the information under ”my account”.

In addition to user account information, you will, if you have agreed to the Terms and Conditions for Sharing and Publishing of Posts, provide other information which we process. The purpose of processing such information is to facilitate our sharing and publishing of your posts on the Internet. Such information may be:

1. images; and
2. username on Facebook, Twitter, Instagram, and other social media.

We may also send information to your registered e-mail address from time to time. Our aim is to provide you with relevant information, which may include newsletters or updates to our Terms and Conditions for Purchase or the Privacy Policy. Our marketing activities via e-mail always include an address through which you can unsubscribe from further promotional messages.

5. SECURITY

We protect your personal integrity and your Personal Data with the utmost care. Therefore, we apply appropriate security standards and do our utmost to ensure a high level of data security

We will take all reasonable steps to ensure that your Personal Data is processed safely and in accordance with the Privacy Policy. Internet security is, however, a complex issue and no system can be considered 100% safe. In other words, all transfers are made at your own risk. If a security breach occurs, we will of course act as quickly as possible to rectify the problem.

It is also important that you take responsibility to ensure that your information is protected. You are therefore asked to keep your login details to the Website concealed and be aware that you are responsible for keeping them secret by e.g. not revealing them to

anyone else.

6. TRANSFERRING OF PERSONAL DATA TO A THIRD PARTY AND PERSONAL DATA ASSISTANTS

Except as expressly stated in the Privacy Policy, our Terms and Conditions for Purchase, or in our Terms and Conditions for Sharing and Publishing of Posts, we will not sell, share or rent out your Personal Data to any third party or use your e-mail address for unwanted e-mailing.

Your Personal Data may be shared with related companies, partners, suppliers, and authorities. Such sharing is, however, only made in accordance with the purposes set out in the Privacy Policy, our Terms and Conditions for Purchase, or in the Terms and Conditions for Sharing and Publishing of Posts. In these cases, we are still responsible for these third parties processing of your information. The third parties have access to your information only to be able to perform tasks upon our request and are obliged not to disclose or use the information for any other purpose. This means that we may disclose your Personal Data to our subcontractors, who use them in their role as personal data assistants and only in accordance with our instructions, to make the Website available.

We may also disclose your Personal Data to any controlling authority or legal advisor in connection with the alleged offense or suspected breach of our Terms and Conditions for Purchase, our Terms and Conditions for Sharing and Publishing of Posts, or when we are required to disclose or share your Personal Data in order to be able to fulfill our statutory obligations.

7. DATA ON AN AGGREGATED LEVEL (NOT IDENTIFIABLE BY A NATURAL PERSON)

We may share aggregated information with third parties, compiled from information collected through the Website. When you use the Website, we can log your entry URL, the time of your site access, your geographical location, the type of browser you use, etc. We do this in order to obtain internal information about the traffic on the Website. This data is used at an aggregated level and are never linked to any personal data except in cases where it is required to identify visitors who use the Website for activity that violates our Terms and Conditions for Purchase, Terms, and Conditions for Sharing, and Publishing of Posts or the Privacy Policy.

8. COOKIES

When you use the Website, information and other data about your use will be stored in cookies. Cookies are data files placed in the device (e.g. mobile phone, tablet or computer) that access the Website. We collect and use such data in order to secure, maintain and improve the Website and to collect statistics and make analyses. We use third-party cookies to improve the user experience, e.g. by compiling statistics. We also use session cookies used to remember choices that you make during a usage session.

You can always deny the use of cookies by changing the settings on your device. We want you to be aware that your user experience of the Website may deteriorate if you deny cookies, as this may prevent you from using all the features on the Website.

9. LINKS TO OTHER WEBSITES

The Website may contain links or references to other websites where the Privacy Policy does not apply. If you click on these links and thus leave the Website, CARATNCO is not responsible for how these websites handle your data integrity and the information you choose to share on those websites. We recommend that you always read the Privacy Policy for the websites you visit.

10. AMENDMENTS

We may, from time to time, amend the Privacy Policy. All amendments will come into effect automatically thirty (30) days after they are published. If we make amendments to the Privacy Policy deemed necessary to comply with statutory or governmental declarations or decisions, the new Privacy Policy will apply immediately after it has been published on the Website.

11. CONTACT INFORMATION

If you want to get in touch with us, the easiest way is to send an e-mail to Support@caratnco.com

 

PUBLISHING POLICY

Terms and conditions for sharing and publishing of posts

Hi! We love that you are using the products we sell at www.Caratnco.com We like your post and you have probably been directed to this page because we would like to have your permission to share and use one of your posts on e.g. Instagram, Facebook, Twitter, etc. By "post" we meant images, movies, texts, or similar material that you have published on the Internet, hereinafter referred to as ("Posts").

We will obviously not share or use your Post without your agreement. We, therefore, ask for your consent to share, publish and use your Post. Whenever possible, we also include your name or caption when used.

In this document, you can read about how you give your consent to sharing Posts and which terms and conditions apply.

1. CONSENT

These Terms and Conditions govern our and your use, as well as the publishing of, your Post on the Internet.

Please note that we have a separate Privacy Policy that describes how we handle personal data.

2. PUBLISHING OF IMAGES M.M.

You grant us the right to change, reproduce, copy, transfer, and make available the Post in a manner we find suitable. This right includes that we may publish the Post on various social media, on Caratnco.com (“the Website”), in newsletters or promotional material via e-mail, or otherwise use the Post to market CARATNCO, the Website, or the product featured in the Post.

The license is non-exclusive, meaning you can use the Post yourself as you like or let others use the Post. The license is royalty-free, meaning we do not owe you anything in connection with our use of the Post.

If the Post consists of an image or video in which you are featured in such a way that you can be identified, then you also grant us the right to use your name and image in any promotional context, such as publishing on different social media or on the Website.

3. YOU GUARANTEE

You guarantee that you hold all rights, including intangible rights, related to the Post and which are necessary to grant us the right to publish the Post, as described above.

You guarantee that the Post does not invade someone else’s rights (e.g. you may not publish flawed texts or images to which you don’t hold the copyright).

4. COOPERATION

If you have received products or similar from us in exchange for publishing a Post, you then have a cooperation with us. In such a case, it is important that you, when publishing the Post, state that the Post is a cooperation with us, or that the Post is a promotion for us. This is because your followers are entitled to know when a Post is a promotion and who is behind it. You are responsible for informing your followers accordingly.

If you already have a separate cooperation agreement in place with us, then our right to publish your images is governed by our cooperation agreement.

5 LIMITATION OF LIABILITY

We are not responsible for the Posts you publish on social media. You yourself are responsible to ensure you hold all the rights connected to the Post and that the Post is not inappropriate or offensive or invades third-party rights or violates any law.

We are not responsible to inform others of which of your Posts constitute promotional material or whom the promotional material comes from.